Once an applicant’s legal matter has been assessed in our intake process, the advising attorney may recommend a callback appointment. A callback appointment allows a LASOC representative to research and evaluate a client’s legal matter before calling him or her back with more information. Callbacks are typically set between a few days and one month out from the date of the initial application for services. On the date of the scheduled callback, a LASOC representative will call the client back at his or her preferred number. The client does not have to travel to one of our offices.
Health Consumer Action Center (HCAC) of the Legal Aid Society of Orange County (LASOC) assists low-income, underrepresented consumers in accessing the health care system in Orange County. HCAC handles issues related to health coverage and access to health care including, but not limited to: eligibility, billing and service delivery issues with Covered California, Medi-Cal, Medicare, Medical Services Initiative, and private insurance plans. In addition, HCAC provides legal advocacy to help health care consumers obtain the coverage and benefits they need, including aid with complaints, grievances and appeals.
HCAC is also the Cal MediConnect Ombudsman in Orange County. In its capacity as Ombudsman, HCAC assists consumers by: (1) resolving issues with Cal MediConnect managed care plans; (2) offering advocacy services; (3) providing assistance with filing appeals and seeking resolutions; (4) empowering enrollees with information and resources; and (5) conducting impartial investigations of enrollee complaints.