NATIONAL "DO NOT CALL" REGISTRY
   
 

Senior Citizens Legal Advocacy Program
Legal Aid Society of Orange County
2101 N. Tustin Ave
Santa Ana, CA 92705


Free Registration Opportunity to Freeze Unwanted Telemarketing Calls

FTC's Amendment to the Telemarketing Sales Rule (TSR) Aims to Decrease Unwanted Calls


Summary of The "Do Not Call" Registry

  • The National "Do Not Call" Registry was created by the Federal Government. It allows consumers to stop most (but not all) telemarketing calls by placing their number on the registry.

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Steps to Register

    Registration is free, and can be made either online or by calling toll-free

  • Via Phone: call from the telephone line that you wish to register.
  • Online: be prepared to provide limited personal information for confirmation.
    The only identifying information that will be kept in the registry will be the registered phone number
  • The web address and phone number for registration will be available at www.ftc.gov/donotcall (see schedule below)
  • The registered number will stay on the registry for five years, or until voluntarily removed or phone number is changed
  • After five years, may renew registration

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Steps to File a Complaint

    After the law takes effect, if you are registered and yet still receive telemarketing calls

  • You may file a complaint with the FTC online or by calling a toll-free number.

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Key dates to remember

  • July: Consumers may begin to register online (available nation-wide) or via phone (phased in region-by-region, over an 8-week period).
  • September: Telemarketers and other sellers will have access to the registry, and will be required to drop all registered numbers from their call lists every 90 days.
  • October: the FTC and the States will enforce the national "do not call" registry provisions, and violators are subject to a fine of up to $11,000 per violation.

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What you are protected from

  • Nationwide, interstate selling campaigns across state lines
  • International telemarketers calling U.S. consumers
  • Professional telemarketing companies (even if they are calling on behalf of an exemption, see below)
  • Unwanted late-night telemarketing calls (calling times are restricted to hours between 8 a.m. and 9 p.m.)
  • The number of "dead air" or hang-up calls received from telemarketers (reduced)
  • Unauthorized charges (reduced)
  • Blocked caller information (requires telemarketers to transmit caller ID information)

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What you are NOT protected from

  • Common carriers (ex. long-distance phone companies and airlines)
  • Banks and Credit Unions
  • Insurance companies operating under state regulations
  • Political solicitations or solicitations for charitable contributions (although they are required to honor requests to cease)
  • Surveys
  • Business-to-business calls (required to honor requests to cease)
  • Telemarketing that is confined within the state's borders (however, the state may continue to enforce its own "do not call" laws)
  • Voluntarily exempted telemarketing calls (you may allow these calls by giving the company written permission)

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